|New processes demand new roles, responsibilities
and accountability. TOCCA’s experts determine the new
roles, group them into positions and develop the most appropriate
structure to support them.
Together with the client, a set of Key Performance Areas (KPAs)
and Key Performance Indicators (KPIs) is developed for each
position. These measures, which are unique to each client,
are closely aligned with the principles of TOC and help to
drive the behaviour that uses the most constrained resource
Often there is a gap between the competencies required
by the newly changed organisation and those held by the
existing employees. This gap forms the basis for a training,
recruitment and redeployment program.
A clear and logical structure with supporting KPAs and
KPIs provides clarity in respect of responsibility and authority,
making management decision-making more effective and workforce
tasks easier to accomplish.