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  New processes demand new roles, responsibilities and accountability. TOCCA’s experts determine the new roles, group them into positions and develop the most appropriate structure to support them.

Together with the client, a set of Key Performance Areas (KPAs) and Key Performance Indicators (KPIs) is developed for each position. These measures, which are unique to each client, are closely aligned with the principles of TOC and help to drive the behaviour that uses the most constrained resource most effectively.

Often there is a gap between the competencies required by the newly changed organisation and those held by the existing employees. This gap forms the basis for a training, recruitment and redeployment program.

A clear and logical structure with supporting KPAs and KPIs provides clarity in respect of responsibility and authority, making management decision-making more effective and workforce tasks easier to accomplish.

 

 

 

 

 
     
 
 
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The TOC Centre of Australia

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